IBM 000-529 Study Guide

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1. The Business Analyst's team in an insurance company is doing the rule discovery and analysis of the
business policies. These policies govern business processes and are expressed using a business
language with all its ambiguity. Business Rules are derived from business policy, expressed without
ambiguity, and are actionable.
The following statement is a business policy which will not change in the future:
"The coverage has a type to uniquely identify it and has to define the dollar amount threshold the
company will accept to reimburse. An insurance policy can have multiple different coverage depending on
the customer."
How should this policy be implemented?
A. In a BRMS
B. In the data model
C. In a SQL Procedure
D. In the process flow
E. In the application code
F. In the Graphical User Interface
Answer: B

2. In a Wireless Telecom provider the Service Level Agreement (SLA) policy defines the following
business policy:
"A customer service request must be brought to the attention of a supervisor if the request is not resolved
within 4 hours".
Where should the policy be implemented?
A. In a BRMS
B. In a process flow
C. In the Data Model
D. In a SQL procedure
E. In the application code
F. In a Graphical User Interface
Answer: B

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